FAQs

Q: How do I buy from your store?
A: When you find the item you want, just enter your order quantity, select your country and click buy now. Then after checking the order details, you can proceed to check out and make payment.

Q: How do I make payment for my order?

A: When you make payment to us, you can use credit card, T/T(bank transfer), moneybook, Western Union. http://www.reprappro.cn/-ezp-17.html

Q: Can I buy different models in one time?
A: Yes we can combine the shipments.

Q: Can I mix the colors for one item?
A: Yes you only need to add the requirements in the remarks for the order.

Q: How long it will take before you ship the item?
A: We normally ship your order within 24-72 hours since receving your payment. For large wholesale orders, it may take longer, please send us message and confirm with us before placing order.

Q: How and How long does it take to ship to my address?
A: 1. China Post Air Mail and China Post Air Parcel, delivery time is 15-60 days (Slowly).

   2. EMS, delivery time is 7-10 days (More economic).

   3. DHL & FEXED, delivery time is 7-12 days (Cheaper than EMS, if delivery to area like West Europe, middle East, United States, Canada, Mexico etc. )

   For the specific delivery time and price, or you need a certain way for the shipping, please contact us.

Q: Do I need to leave my telephone number for the shipment?
A: Yes You should tell us your telephone number so that it will be easier for the courier to contact you when the parcel arrives your local place. The shipping company may call you if they cannot find your address.

Q: Why you cannot sell to our country?
A: Most of our items are free shipping. For some countries, the shipping cost is very high. So you need to contact us to check the actual shipping cost for your country.

Q: The lack of the goods, or have a question, what should I do?

A: Lack of or damage to the goods, at the first time, please take pictures, and open prove it to me by Courier,

Q: How do I leave positive feedback if I am happy with your item?
A: You need to log in to your account, find the order, confirm the delivery, and then leave your posttive feedback. We appreciate your support.

Q: What if I am not happy with the products I received?
A: You can always contact us with your problems. And we will do whatever we can to help solve the problems. 

Please don't leave negative feedback before discussing with us. We will replace your product if there is any quality problem, or refund you, depending on the problem you have. We are always there with warm service.

Q: How can I contact you?
A: You can send us message from our website, send email or Skype “Reprap.cn”.